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Read What People Are “I wanted to let you know of the ‘going the extra mile' service that Debbie C. gave us late Friday afternoon. Our car broke down on Thursday and we were stranded 800 miles away from home. Due to the need for an inspection for payment authorization, the possibility arose that we could be waiting until after the New Year before we were able to drive home. Despite it being late Friday afternoon, Ms. C went to the extra effort to arrange for an inspector to come on Saturday so we did not have to wait 5 days to go home. This really meant a lot to our family! I wanted you to be aware of her excellent service to us. It is employees like her that go beyond usual protocol to find ways to meet customer needs that deserve recognition." Mrs. Janet D "Thank you for your assistance and attentiveness in the processing of my claim last month. Again, thank you for the outstanding customer service!” |
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| National Warranty Division
Inspection Program National Warranty Division has made the inspection process an easy, hassle-free experience. We have designed an inspection program that can be completed in two ways: 1. Visit any Pep Boys national retail location for your free inspection. (National Warranty Division 'fleet account forms' are necessary to receive inspection') 2. If there is not a Pep Boys conveniently located in your area, National Warranty Division will coordinate a mobile inspection through Select Inspection Systems. If following the inspection, it is indicated that the vehicle requires a repair, the consumer should have the necessary repairs completed at the repair facility of their choice. Once the repairs have been made, National Warranty Division must receive a copy of the repair order within 10 days of the date that the vehicle failed inspection, so the failed items will be covered. For more information or questions pertaining to the National Warranty Division Inspection program, please contact a Plan Specialist at 1-866-232-0022 or e-mail your questions to inspections@NationalWarrantyDivision.com.
*Un-repaired failed vehicle assemblies may cause the vehicle to become ineligible for coverage. As a result, no service agreement may be available and a refund would be issued, less $60.00 (cost of Pep Boys inspection) or $90.00 (cost of mobile inspection). If an inspection was scheduled or performed, a fee for the cost of inspection will apply if the policy is cancelled. Please contact a National Warranty Division plan specialist for details. Due to State Regulations restrictions apply for Florida residents. |
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